Learners in the Per Scholas IT Support course are equipped with the skills and hands-on experience necessary to manage and troubleshoot enterprise IT systems. Throughout the course, they develop expertise in working with Windows server infrastructures, networking, hardware, software, and IT service management platforms such as ServiceNow. By engaging in real-world projects, learners will apply their technical skills to tackle real IT challenges in professional environments. Learner Key Skills and Capabilities: IT Service Management (ITSM): Proficiency in managing IT service tickets and workflows using ServiceNow. Hardware and Software Troubleshooting: Ability to diagnose and resolve issues across various platforms including Windows, Linux, and macOS. Networking and System Administration: Competence in setting up, configuring, and troubleshooting networking components and enterprise systems. Security Protocols: Knowledge of essential security practices and the ability to implement protective measures for systems and networks. Learner Capabilities in Action: Through these projects, learners will leverage their knowledge and skills to solve real-world IT problems, further developing their technical expertise. By partnering with Per Scholas, employers will have the opportunity to work with pre-vetted technologists who are ready to contribute to your organization’s IT initiatives, providing valuable support and expertise. Why Partner with Per Scholas? Build a sustainable tech talent pipeline: Gain access to a diverse, skilled, and pre-vetted pool of technologists ready to contribute to your organization’s IT needs. Support economic mobility: Help unlock potential by providing learners with meaningful, hands-on experience to advance their careers. Customized solutions: Align projects with the specific skills and competencies developed by our learners in the course. Making your project appealing. To attract students, provide a clear and concise project description. Highlight the level of experience required and outline the scope of work effectively. A well-defined project increases your chances of having students self-assign promptly. For further details, visit our Per Scholas Knowledge Centre. If you have questions, click the avocado icon in the bottom-right corner of your Riipen dashboard to contact support or email us at perscholas@riipen.com